CASE STUDY
Building AlawnehPay
Electronic payments now account for 84% of all non-cash transactions in Jordan, up from 71% in 2021. To respond to this shift, Alawneh Exchange, the Kingdom’s largest currency exchange for nearly six decades, built AlawnehPay, a next-generation digital wallet powered by Codebase Technologies’ Digibanc platform, bringing the solution to market in a few months.
Project Overview
Share this page
Electronic payments in Jordan are accelerating rapidly. Card payments, bank transfers, mobile apps, QR payments, and other digital payment methods now account for 84% of all non-cash transactions, up from 71% in 2021. Active eWallet users surpassed 2.78 million in 2025, while transaction volumes nearly doubled year over year to 10.1 million, representing 526 million JOD (approximately 741 million USD) in transaction value. The country’s digital foundation is equally strong, with 99.6% household mobile access, 97.5% smartphone penetration, and 92% internet penetration. This growth has been supported by the Central Bank of Jordan through dedicated regulatory frameworks for eWallets, a FinTech regulatory sandbox, and interoperable payment infrastructure such as JoMoPay, JoPACC, and CliQ.
Against this backdrop, Alawneh Exchange set out to extend its long-standing leadership in currency exchange and remittance into everyday digital financial services. Founded in 1966, the company serves more than 3 million customers through a nationwide network of 51 branches. Following its acquisition of AlawnehPay, a licensed eWallet provider, Alawneh Exchange partnered with Codebase Technologies to modernize the platform and deliver a next-generation digital wallet powered by Digibanc. The new solution was implemented in just a few months, providing a scalable foundation for future innovation while supporting Jordan’s growing shift toward digital payments.
Share this page
Client's Mission & Expectations
Alawneh Exchange’s vision was to connect Jordan to the world by meeting customers where they already are: on their phones. The objective was to extend the company’s trusted exchange and remittance services into a secure, mobile-first experience where customers could make payments, transfer money, manage cards, and access everyday financial services from a single application.
Delivering that vision required more than a mobile application. Alawneh Exchange needed a technology partner that could deliver a secure, scalable eWallet within their ambitious timeline while providing the flexibility to introduce new capabilities as customer expectations and market requirements continued to evolve. That made Digibanc the ideal technology foundation and Codebase Technologies the right strategic partner to help deliver on their digital ambitions.
“Our vision has always been to connect Jordan to the world, and today that connection is increasingly defined by how customers interact with their finances digitally… With AlawnehPay, we set out to extend that experience beyond traditional channels into a more immediate, mobile-first environment, to give our customers greater control and a more intuitive way to manage their finances in line with how they live today.”
Ayman Alawneh, General Manager, Alawneh Exchange
How Codebase Technologies Made It Possible
Codebase Technologies’ team in Jordan worked alongside Alawneh Exchange from project planning through implementation, deployment, and launch, translating the company’s vision into a production-ready digital wallet in record time. The engagement began with collaborative workshops to align business priorities, customer journeys, and platform requirements before the delivery was structured into two MVP phases, enabling AlawnehPay to launch its core capabilities quickly while progressively introducing new functionality.
The solution was engineered end-to-end on Digibanc, supported by a cross-functional team of project managers, solution architects, UI/UX designers, web and mobile engineers, QA specialists, DevOps, and integration experts who worked in close coordination throughout the project.
“Our goal was not only to digitize existing services, but to rethink how customers interact with money in their everyday lives. Working with Codebase Technologies and their Digibanc platform has given us the ability to achieve this at scale. What we have today is a strong foundation that continues to grow with our customers, enabling them to pay, send, save, and manage their finances seamlessly on a daily basis.”
Mohammad Khader Borini, CEO, AlawnehPay
What Digibanc Delivered at Commercial Go-Live
Phase 1: The Foundational eWallet Experience
Digital onboarding
A guided, in-app journey that lets customers register, verify, and activate their wallet in one seamless flow, with Arabic and English language support and biometric authentication for faster, more secure access on subsequent logins.
Payments and money movement
Integrated with Jordan’s national payments ecosystem through CliQ for instant transfers, alongside QR payments, linked bank accounts, saved beneficiaries, and payment request links for faster everyday transactions.
Cards and wallet controls
Instant virtual card issuance, real-time freeze and unfreeze controls, spending limits, and cardless cash withdrawals at ATMs and Alawneh Exchange branches give customers complete control over how they spend and access their money.
Financial management and insights
A consolidated view of wallet activity and transaction history, complemented by an embedded foreign exchange calculator for quick currency conversions and better visibility across day-to-day financial activity.
Customer engagement and support
Built-in live chat connects users directly with support teams, while an intelligent chatbot handles routine questions and guides customers through common tasks without leaving the application.
Network access and service tracking
Customers can locate nearby Alawneh Exchange branches, track inbound transfers in real time, and invite others through an in-app referral programme that supports continued customer growth.
Phase 2: Deepening the Experience
Bill payments
Automated bill retrieval and payment reminders to help customers stay on top of recurring financial obligations, reducing manual effort and making everyday bill management simpler from within the wallet.
NFC payments
Secure tap-to-pay functionality enables customers to make instant in-store purchases at compatible point-of-sale terminals, extending AlawnehPay beyond digital transactions into everyday retail payments.
Expanded card management:
A unified card management experience with multi-currency support, single-use virtual cards for added security, and streamlined card replacement which gives customers greater flexibility and control over card usage.
Lifestyle and value-added services
Loyalty rewards, instant cashback, digital gift cards, and secure alias-based payment sharing to make everyday transactions more rewarding while simplifying how customers send and receive money.
Family and shared wallet experiences
Family accounts with shared card access to allow primary account holders manage spending across trusted family members while maintaining full visibility and oversight.
Accessibility
Limited offline access to keep essential wallet features available in low-connectivity environments, helping customers continue using core services whenever reliable internet access is unavailable.
“Adaptability has become a defining principle in how modern financial products are designed and delivered. The ability to continuously evolve customer experiences as expectations shift… Alawneh Exchange chose Digibanc because it provides exactly that foundation…It has enabled us to deliver AlawnehPay in two structured phases while establishing an architecture that is inherently flexible and ready to support future enhancements…”
Raheel Iqbal, Managing Partner, Codebase Technologies
Outcomes
The successful transformation of AlawnehPay has created lasting value for both Alawneh Exchange and its customers, establishing a modern digital financial platform that supports business growth while delivering a more seamless and engaging everyday banking experience.
For Alawneh Exhange
AlawnehPay transformed Alawneh Exchange from a traditional exchange and remittance provider into a digital financial services provider, extending its reach beyond physical branches into customers’ everyday digital lives. In addition, the solution has created new opportunities across payments, cards, and wallet services while providing a scalable foundation to launch future capabilities faster without rebuilding core systems.
For Jordan's financial ecosystem
Customers can now access a complete mobile-first financial experience from a single application, making payments, transferring money, managing cards, and tracking spending with greater speed and convenience. Rewards, cashback, and other value-added services further encourage everyday wallet usage while giving users more visibility and control over their finances.
“Alawneh Exchange is a trusted name in the Jordanian financial services market, built over decades of consistency and customer focus… Our journey together has been centered on building a highly customer-centric eWallet on an agile foundation powered by our Digibanc platform, designed to evolve alongside customer needs.”
Tamer Mauge , Managing Director for MENA, Codebase Technologies
Frequently Asked Questions
What is AlawnehPay?
AlawnehPay is the licensed eWallet entity and digital arm of Alawneh Exchange, Jordan’s largest currency exchange, built to extend the institution’s services beyond remittance and FX into everyday mobile-first digital financial services.
What platform powers AlawnehPay?
AlawnehPay is built end-to-end on Codebase Technologies’ Digibanc platform, using its ready-to-deploy eWallet components and composable, API-first architecture.
How quickly was AlawnehPay built?
Codebase Technologies took AlawnehPay from concept to launch in just a few months, using a structured two-phase MVP rollout to launch core capabilities early and expand progressively.
What payment features does AlawnehPay support?
AlawnehPay supports CliQ instant transfers, QR payments, bill payments, NFC tap-to-pay, virtual and physical card issuance, multi-currency cards, and an embedded FX calculator, among other features.
Who did Alawneh Exchange partner with to build AlawnehPay?
Alawneh Exchange partnered with Codebase Technologies to design, build, and launch AlawnehPay, working closely with Codebase’s local Jordan team from the initial planning stages through implementation, deployment, and launch.
What digital wallet capabilities does AlawnehPay offer?
AlawnehPay includes digital onboarding, real-time payments and transfers, CliQ integration, QR payments, virtual cards, card controls, bill payments, NFC payments, financial insights, loyalty rewards, cashback, family accounts, and other everyday digital financial services.
How was AlawnehPay delivered so quickly?
AlawnehPay was built on Codebase Technologies’ Digibanc platform, a composable, API-driven solution with ready-to-deploy digital wallet capabilities. Combined with Codebase Technologies’ proven delivery methodology and local expertise in Jordan, this enabled AlawnehPay to move from concept to launch in record time.
